Privacy Policy

Effective Date: August 4, 2026

Platinum Quill, LLC ("Platinum Quill," "we," "us," or "our") respects the privacy of visitors to our website and individuals who contact us regarding our laboratory quality advisory services.

This Privacy Policy explains the types of information we may collect, how we use and disclose that information, and the choices available to you.

1. Scope of This Policy

This Privacy Policy applies to information collected through the Platinum Quill website, inquiry forms, consultation requests, email communications, and related online interactions.

It does not govern information collected under a separate consulting agreement. Information received during a consulting engagement may be subject to additional confidentiality, data-security, or contractual requirements.

2. Information We Collect

Information You Provide

When you complete an inquiry form, contact us by email, or request a consultation, we may collect:

  • Full name
  • Organization
  • Job title
  • Business email address
  • Telephone number
  • Laboratory type
  • Service or lifecycle stage of interest
  • Description of your organization's needs
  • Applicable standard or regulation
  • Accreditation body
  • Current accreditation status
  • Desired timeframe
  • Location
  • Preferred consultation method
  • Other information you choose to provide

Communications and Consultation Information

We may retain correspondence, consultation requests, scheduling information, meeting notes, and information needed to evaluate a potential engagement.

Technical and Usage Information

Our website host and service providers may automatically receive technical information such as:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Referring webpage
  • Date and time of access
  • Website interaction and performance information
  • Cookie or similar technology information

3. Please Do Not Submit Sensitive or Confidential Information

Do not submit confidential client records, laboratory test data, protected health information, account credentials, payment-card information, proprietary technical information, or other sensitive records through the general website inquiry form.

If sensitive or confidential information is submitted without our request, we may delete it or ask you to provide it through a more appropriate method.

4. How We Use Information

We may use information to:

  • Respond to inquiries
  • Schedule and conduct introductory consultations
  • Understand an organization's laboratory quality, accreditation, operational, or technical competency needs
  • Evaluate organizational fit, independence, and potential conflicts of interest
  • Recommend an appropriate service or support model
  • Prepare proposals, scopes of work, or engagement communications
  • Provide services under a separate written agreement
  • Operate, maintain, secure, and improve the website
  • Maintain appropriate business and legal records
  • Prevent misuse, fraud, or security incidents
  • Comply with applicable legal and regulatory obligations
  • Protect the rights, property, and safety of Platinum Quill and others

5. Cookies and Website Technologies

The Platinum Quill website is hosted through Gamma. Inquiry forms are provided through Tally. These providers may use cookies, analytics, or similar technologies needed to operate their services, maintain security, remember preferences, and understand website or form performance.

Platinum Quill may review basic website analytics made available by its service providers, such as page visits and general site performance.

Platinum Quill does not independently use personal information collected through this website for targeted advertising and does not sell personal information.

You may control or restrict cookies through your browser settings and any cookie-preference tools made available by the website platform. Restricting certain cookies may affect website functionality.

6. How We Disclose Information

We may disclose information to:

Service Providers

Vendors that support website hosting, form processing, email, scheduling, information technology, data storage, security, and other business operations. Current providers may include Gamma, Tally, and Microsoft.

These providers process information according to their own terms, privacy notices, and contractual obligations.

Professional Advisors

Attorneys, accountants, insurers, consultants, or other professional advisors when reasonably necessary for business, legal, risk-management, or compliance purposes.

Legal and Safety Purposes

Government authorities, courts, regulators, law-enforcement agencies, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or property.

Business Transactions

A successor or prospective successor in connection with a merger, restructuring, sale, financing, or transfer of all or part of the business, subject to appropriate confidentiality protections.

At Your Direction

Other parties when you authorize or direct the disclosure.

Platinum Quill does not disclose consulting inquiries to an accreditation body merely because Angela Oliver performs separate assessment activities under contract with accreditation bodies.

7. Data Retention

We retain information only for as long as reasonably necessary to:

  • Respond to an inquiry
  • Evaluate or manage a potential engagement
  • Provide requested services
  • Maintain appropriate business and legal records
  • Meet contractual, insurance, tax, or legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect against fraud or misuse

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

8. Data Security

Platinum Quill uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information maintained.

No internet transmission, email system, form platform, or electronic storage method can be guaranteed to be completely secure. Visitors should use appropriate care when deciding what information to submit electronically.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request that we:

  • Confirm whether we process your personal information
  • Provide access to certain personal information
  • Correct inaccurate information
  • Delete certain information
  • Provide a copy of certain information
  • Limit or object to certain processing
  • Explain how information is used or disclosed

Platinum Quill does not sell personal information or use it for targeted advertising.

To submit a privacy request, email info@platinum-quill.com with the subject line Privacy Request. We may request information reasonably necessary to verify your identity and protect your information.

If we deny a request that is protected by applicable law, you may ask us to reconsider by replying with the subject line Privacy Appeal.

We will not unlawfully discriminate against anyone for exercising an applicable privacy right.

10. Children's Privacy

The website and Platinum Quill's services are intended for organizations and adult business professionals. They are not directed to children under 13, and Platinum Quill does not knowingly collect personal information from children through the website.

11. International Processing

Some service providers may process or store information in the United States, Europe, or other jurisdictions. Privacy and data-protection laws may differ between jurisdictions.

12. Third-Party Websites

The website may contain links to third-party websites or services, including LinkedIn, Gamma, Tally, and Microsoft. Platinum Quill does not control the privacy, security, content, or practices of those third parties. Review the applicable third-party privacy notice before providing information directly to that service.

13. Changes to This Privacy Policy

Platinum Quill may update this Privacy Policy to reflect changes in the website, services, legal requirements, or information practices.

The revised policy will be posted on this page with an updated effective date. Continued use of the website after an update constitutes acknowledgment of the revised policy.

14. Contact Platinum Quill

Questions or requests regarding this Privacy Policy may be sent to:

Platinum Quill, LLC
Email: info@platinum-quill.com

Platinum Quill, LLC

Laboratory Quality Systems | Accreditation Readiness | Auditing | Training | Executive Advisory


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